Authorised Zoho Partner
Zoho CRM costs nothing for three users and ₹800 per user per month after that, which makes it the cheapest credible CRM sold in India. The harder question is which tier you actually need, because the jump from Standard to Professional doubles the price and most of what justifies it is workflow automation — genuinely valuable if you will configure it, wasted if you will not. Below is what each plan includes, the arithmetic for a real team, and an honest note on when the free tier is enough. All prices are per user per month excluding 18% GST, which registered businesses normally reclaim as input tax credit.
Up to 3 users
Unlimited users
Unlimited users
Unlimited users
Unlimited users
All-employee pricing
Zoho is an Indian company headquartered in Chennai, which shows up in ways that matter operationally rather than sentimentally: GST fields exist natively, INR is the billing currency with no exchange-rate drift, WhatsApp integration is first-class, and support runs on Indian business hours instead of an overnight queue. Three things worth knowing before you commit. First, all listed prices assume annual billing — monthly billing costs roughly 20% more, so Standard becomes about ₹960. Second, the free tier is genuinely permanent for three users, not a 15-day trial, which makes it the right place to test adoption before spending anything. Third, GST at 18% applies and is reclaimable as input tax credit for registered businesses, so compare against alternatives on the pre-GST figure — and note that buying through an Indian partner gets you a GSTIN-correct invoice, which an international card payment often does not.
As an authorised Zoho partner we supply Zoho CRM at list price with implementation included rather than quoted separately — pipeline design, custom fields, data migration from your existing spreadsheets or CRM, WhatsApp and telephony integration, and team training. Typical go-live is five to seven working days for a standard setup, two to four weeks with automation and integrations. WhatsApp +91 98119 98370 with your team size and how you sell, and we will recommend a tier — including telling you when the free plan is genuinely enough.
Free for up to 3 users permanently. Paid plans are ₹800 per user per month on Standard, ₹1,400 on Professional, ₹2,400 on Enterprise and ₹2,600 on Ultimate, billed annually and excluding 18% GST. Monthly billing costs roughly 20% more. For a ten-person team on Professional that is ₹14,000 per month, or ₹16,520 including GST — which a registered business normally reclaims.
Standard at ₹800 for most small teams — it covers pipelines, custom fields, forecasting and reporting, which is everything a sales team of five to fifteen actually uses. Move to Professional at ₹1,400 when you are ready to automate follow-ups and approvals, not before, because automation you have not designed is the most commonly wasted spend in CRM. Enterprise is worth it for territories, complex approvals or Zia AI forecasting.
Yes, and it is the right starting point for many businesses. Three users get leads, contacts, deals, tasks, call logging, basic reports and the full mobile app — not a crippled demo. What you lack is automation, custom modules and reporting depth. Since CRM projects fail on adoption rather than features, proving your team will update records before paying for a year of licences is a genuinely sensible sequence.
Depends on how many other tools you buy. Zoho CRM Enterprise is ₹2,400 per CRM user; Zoho One is ₹1,500 per employee and includes CRM Enterprise plus 45 other apps. The catch is that Zoho One is priced per employee across your whole company, not per CRM user — so it is cheaper when most staff will use something in the suite, and more expensive when only your five salespeople need CRM and nobody else touches Zoho.
Zoho Standard at ₹800 is cheaper than Freshsales Growth at ₹1,099 and has a deeper app ecosystem. Freshsales wins on built-in calling — calls log themselves with no telephony project — which matters for phone-led teams. HubSpot has the best free tier by a distance and the easiest interface for adoption, but paid automation starts at ₹1,800 per seat with a steep jump to Professional. For most Indian SMEs Zoho is the value pick, Freshsales the phone-led pick, HubSpot the start-free pick.
Yes. GST fields are native rather than bolted on, and Professional and above include inventory management with quotes, sales orders and invoices carrying GST correctly. It also integrates with Zoho Books for full accounting and GST return filing. This is the practical reason most Indian SMEs choose Zoho over a global CRM — the tax handling works without customisation.
Yes, and it is usually faster than expected. Zoho provides migration tools for Salesforce, HubSpot, Freshsales, Pipedrive and generic CSV or Excel imports, which covers spreadsheet migrations. Contacts, accounts, deals and notes carry over; what needs manual attention is workflow logic and custom field mapping. We handle migration as part of implementation rather than charging for it separately — it typically adds one to three days.
Designing your pipeline stages to match how you really sell rather than the default, creating the custom fields you need and deleting the dozens you do not, importing and de-duplicating existing data, connecting email and WhatsApp so activity logs itself, and training the team. Automating data capture is the part that decides success — a CRM that requires manual logging after every call is the CRM your sales team stops updating in week three.
Authorised Zoho partner — Zoho CRM at list price with setup, migration and training included. WhatsApp +91 98119 98370.